For some people, computers are an unknown frontier, and for some people computers are an everyday way of life. Add on the new world of digital conversion and there could be some apprehension with all types of computer lingo. We want to make sure you have a full understanding of our company as well as all process and procedures for every step of your visit to this website from ordering, shipping, types of conversion rates and most importantly – what to do when your music arrives.

Please visit the FAQ section, and if you have any other questions, please do not hesitate to fill out this web form.

Pricing

b) Do you charge by the CD, or by a quantity range?
We find that the best way to decide pricing is to give rates by ranges of CD’s. However, that does not mean if you have a 136 CD’s that we charge you for 150. Note: you are charged for every CD that is in your order, whether we were successful in converting the music or not. If we are un-successful on the 1st rip we spend extra time cleaning your music then trying again. Sometimes the disc is too damaged, and the charge per CD is still in effect.

Ordering Process

b) When is my credit card charged?
At ordering, your card is authorized, however, we do not make the final charge until we complete your conversion. If after 30-days we do not receive your CD’s, we will charge you for the shipping kit we sent you.

Shipping Process

b) How do I pack my CD’s?
After confirmation of your order, Ripping Revolution will ship you your official “RipKit”. This kit is provided to you free of charge, and comes complete with all packing material needed to safely transport your music collection to our headquarters in San Marcos, CA.

Included in the kit will be your pre-paid FedEx return label with directions on how to contact FedEx for an in-home pick-up, as well as directions to the nearest FedEx drop-off locations.

c) How much does the “RipKit” cost me?
Ripping Revolution pays for your “RipKit”.

d) How much do I pay for shipping?
This is dependent on the amount of CDs that you are shipping and your geographic location to our office. Shipping charges include 3 trips. 1) Empty RipKit from our office to you, 2) Your CDs to our office, 3) Your CDs and digital music to you.

e) Can I bill my own shipping account for an expedited delivery?
Yes – just specify this on your checkout.

f) Can I drop off and pick-up my CD’s instead of using FedEx?
Unfortunately, at this time we cannot offer this service.

g) Are my CD’s insured during the shipping?
Yes – Each CD is covered at $10 per.

h) Can I ship you my CD’s in their jewel boxes?
No – The weight and the likelihood of damaging the jewel cases does not allow for the shipping of your jewel cases.

Peripherals

a) Can you load my converted music onto my iPod player?
Yes – for a nominal fee we will load your iPod.

b) Can you load my digital audio server?
Yes – there is an additional fee for this service. Please contact us at 1.800.411.1157 to make arrangements and verify if we support your brand of audio server.

c) Do you ship to Alaska, or Hawaii?
Yes.

d) I don’t have an external drive, where can I buy one?
Ripping Revolution sells Ximeta portable hard drives in our on-line store. You can select this option during checkout.

The Ripping Service

a) How long does this process take?
This depends on your location – please see the FedEx zone chart for ground shipments. Once we receive your order in-house we strive to process your order within 5-business days. Large orders over 500 CD’s may be an additional day. The majority of the time is taken by shipping.

b) After you convert my CD’s, do I get them back?
Yes – the CD’s are yours and every CD is returned to you.

c) How do I get my digitally converted music?
We return your new music on iPods, external hard drives, audio servers and DVD backups - additional fees apply based on your method requested.

d) When I receive my digital music back, will I need a PC?
Yes and no. If you choose to have your music loaded on your iPod, then no PC is required. If you choose to have an external hard drive or DVD backups then you will need a PC with a DVD drive.

e) How much space do I need on my computer to store my new digital music?
This depends on how many CD’s and at which format and compression rate you chose. This is a general ratio of CD’s to space, 100 CD’s = 10GB of space (or 10,000 MB).

f) What if my CD’s are scratched?
We will do our best to convert these CDs, but cannot guarantee any success. We will let you know of what CDs that were unable to be converted when we return you music.

g) What about “mix” CD’s that I made in the past?
Only commercially released CD's can be converted to ensure a consistent quality level.

h) What about CD’s of my band’s music?
Only commercially released CD's can be converted to ensure a consistent quality level.

i) What about 'Copy protected' CD’s?
Such CD's will not be converted, as this is breach of copyright restrictions.

j) Do you keep a copy of my music files?
No. However, we do not delete your music until shipping confirmation by you has been made. After this point, you hold the only back up of your collection.

Formats, Bit Rates and Compression

a) What formats do you support?
Ripping Revolution supports all formats available: MP3, WMA, WAV, WMA Lossless, FLAC Lossless.

b) What bit-rates do you support?
Both – Constant and Variable.

c) What compression rates do you support?
128, 192, 224, 320.

d) What combination will you convert my music in?
We do not charge any different prices for custom conversions. At ordering, you are able to take our recommendation based upon your listening habits, or make changes to any custom combination.

Your Music Collection

a) I have received my converted music collection on DVD – now what do I do?
Load the DVD in your drive, and view it with Windows explorer. Select all of the files and folders, select copy and paste them into a folder on your local hard drive. Then use your music device software to transfer them in the usual manner to your device. Remember your music is a standard com

b) Can I share my music files?
No – As the owner of the original CD, you are allowed to make a digital copy for your enjoyment. Please read more of your legal obligations here.